| Making A Purchase – Making a purchase could not be easier, just browse our Catalog, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on “checkout”, you will then be asked for a few details that we need to be able to satisfy the order. We accept all Visa and MasterCard credit cards, Maestro, Delta and Visa affiliated debit cards through our WorldPay online banking service. Your order will be processed once your payment has been passed. All prices displayed on the website are subject to VAT at the current rate. |
| Back Orders – If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Guarantee – All of our products come with the guarantee supplied with and backed by the manufacturer. Returns Policy – Faulty Goods – For purchases under 30 days old, we will exchange the faulty item at our expense. Please e-mail enquiries@falpropellers.co.uk with your order number and daytime contact number so we can arrange an exchange. We will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace, offer a like for like replacement, issue a voucher, or they may return the faulty item if they feel there has been no manufacturing fault. Exchanges – If you purchase an item from us that for any reason fails to give you complete satisfaction, you may return it to us for an exchange or refund as long as it is new and unused and in it’s original packaging. FAL Propellers Ltd cannot accept returns on used items or goods. You must contact us, via email, of your wish to return within 7 days of delivery of the goods. Refunds will be applied based on the original method of payment. This guarantee must be exercised within 30 days of your receipt of the merchandise, and proof of purchase will be required. Send the item to the address below with a covering note, including your name, address and order number, explaining the action you would prefer us to take. We recommend you use a reputable courier for large items and Special Delivery for smaller items. We accept responsibility when we have signed a receipt for the goods. Returns Address: FAL Scottish Propeller Service Ltd 1 March Road West Industrial Estate Buckie Banffshire Scotland AB56 4BU Registered in Scotland 497795. Vat Number- GB 265382151, Registered office: 1 March Road West Industrial Estate, Buckie. AB56 4BU |